FAQs
Got a question? We want to answer! Check out our FAQs below. If you don't find the info you're looking for, please contact our fundraising team on fundraising@hearandsay.org.au
Where do the funds I raise go?
Where do the funds I raise go?
How do I promote my fundraiser?
You can also send invitations via email or SMS, put up a poster in your workplace or community club, or put a notice in the local magazine or newspaper. If you’re planning to host the event in your workplace, consider asking for permission to advertise on your internal communications channels or add the event details to your email signature. This can significantly increase the event's visibility and attract more participants.
How do I ask people for donations?
People donate because they are asked – so don’t be afraid of asking! Tell your supporters why the cause is important to you and remind them that every dollar counts – every dollar will go towards supporting those with hearing loss. Many workplaces also offer dollar matching, so it’s worth asking your boss if they will do this. Also, don't be afraid to follow up on ask. We all live busy lives. Someone might have every intention of donating to you but it has slipped their mind, so a simple reminder won't go astray.
How do I update my fundraising goal?
To update your fundraising goal visit the "Edit My Page" section of your Fundraising Hub and scroll down to Fundraising Target. Put in your new fundraising goal and click on update details.
Can I collect offline donations?
The answer is yes! There are a few options to bank your offline donations.
Option One
Make a lump sum donation to your fundraising page which means no individual receipts will be given, if receipts are required please continue to option two or three.
Option Two
Keep the cash and make individual donations on your own fundraising page this way your donors will receive their receipt once the donation has been processed.
Option Three
Contact Hear and Say's fundraising team via fundraising@hearandsay.org.au for a copy of the banking form.
Once we receive the offline banking form please allow two to three business day for us to get back in contact with the banking process.
After we have received the donation/s into our bank account they will be manually added to your fundraising page.
How do I get receipts to my donors?
When a donation is made to your online fundraising page, your donors will automatically receive a receipt to their email address as soon as the transaction has been processed.
If a receipt is required for a cash donation you have received, please follow the follow steps
Option One
Make a lump sum donation to your fundraising page which means no individual receipts will be given, if receipts are required please continue to option two or three.
Option Two
Keep the cash and make individual donations on your own fundraising page this way your donors will receive their receipt once the donation has been processed.
Option Three
Contact the fundraising team via fundraising@hearandsay.com.au to get a copy of the offline banking form.
Once we receive the offline banking form please allow two to three business day for us to get back in contact with the banking process.
After we have received the donation/s into our bank account they will be manually added to your fundraising page.
How do I upload photos to my fundraising page?
Log in to your fundraising hub and, under Edit My Page, add a new image to your Gallery. Also, make sure to update your profile picture so your friends recognise you when they donate!
How do I share my page to Facebook?
When you are logged into your fundraising hub or viewing your fundraising page, simply click on the Facebook share button. Alternatively, you can copy and paste your fundraising page URL into an email or on Facebook.
How do I share my page to Instagram?
Sharing your URL on Instagram can be tricky. Here are two options that you could try.
Option One
Add your fundraising URL to your Instagram bio.
Option Two
Create an Instagram story and use the 'Sticker Link' to share your fundraising URL.
I've forgotten my username/ password.
If you’re trying to log in but you can't remember your password, click on the "Forgot password?" link on the log in screen. Enter your email address and we’ll send you a link to reset your password.
